25 February 2022

Toyota Australia Recalls Vehicles Due to Millimetre Wave Sensor

Toyota Australia has today announced that it will initiate a safety recall involving Toyota C-HR, Yaris, Yaris Cross and GR Yaris vehicles produced between May 2020 - August 2021 (inclusive). There are approximately 18,490 vehicles involved in the Australian market.

The subject vehicles are equipped with a Millimetre Wave Sensor (radar sensor) and a camera to detect objects, such as another vehicle in front of the subject vehicle. The radar sensor used by the Pre-Collision System (PCS) may not have been initialised properly in the involved vehicles during production. As a result, the PCS may be inoperative with no warning indicator to the driver.

An inoperative PCS, without a PCS malfunction indicator, may increase the risk of a crash in certain driving situations.

For all involved vehicles, Toyota Dealers will inspect the vehicle to determine if the radar sensor is properly initialised, and if necessary, Dealers will complete the activation of the radar sensor free of charge to vehicle owners.

Vehicle inspection will take approximately half an hour, and if required, the remedy will take approximately 1 hour. Depending on the Dealer's work schedule, owners may be required to make the vehicle available for a longer period of time.

Toyota Australia will contact all owners of involved vehicles with details of this safety recall campaign by SMS, email and/or mail to their last known address and phone number. Owners are asked to keep their contact details up to date with Toyota so future communications can be received.

Owners with additional questions or concerns are asked to please contact Seymours Toyota in the first instance or the Toyota Recall Campaign Helpline on 1800 987 366 (Mon-Fri 8.00am-6.00pm AEDT). Please quote your 17-digit Vehicle Identification Number (VIN).

Q&A

Q1. What models are involved in Australia?
A1. There is a total of approximately 18,490 C-HR, Yaris, Yaris Cross & GR Yaris vehicles involved in the Australian market.

MODEL NAME VERSION WMI VDS CD VIN RANGE PRODUCTION RANGE
FROM TO FROM TO
C-HR ZYX10 JTN K93BX # 01002863 01006843 31st July 2020 25th May 2021
NGX10 KY3BX 01024113 01027516 3rd Aug 2020 25th May 2021
NGX50 LY3FX 01008858 01009693 3rd Aug 2020 25th May 2021
YARIS MXPA10 JTD KAAA3 01000110 01003262 21st May 2020 24th May 2021
MXPH10 KBAA3 01000138 01001922 21st May 2020 24th May 2021
YARIS CROSS MXPB10 KAAB3 0L001002 0L003465 6th Aug 2020 26th May 2021
MXPJ10 KBAB3 0L001013 0L004810 6th Aug 2020 26th May 2021
MXPJ15 KCAC3 0L001003 0L001861 7th Aug 2020 25th May 2021
GR YARIS GXPA16 AF4E3 0A001016 0A014487 18th Aug 2020 2nd Aug 2021

Note: Although the involved vehicles are within the above VIN ranges, not all vehicles in these VIN ranges were sold in the Australian market.
(#) indicates additional check digit (alpha or numeric).


SQ1. Have all of these vehicles been delivered to customers?
Of the approximately 18,490 involved vehicles, 22 are in control of TMCA and the Dealer network and will be rectified prior to delivery (as of 22 February 2022).

Q2. What is the condition?
A2. The subject vehicles are equipped with a Millimetre Wave Sensor (radar sensor) and a camera to detect objects, such as another vehicle in front of the subject vehicle. The radar sensor used by the Pre-Collision System (PCS) may not have been initialised properly in the involved vehicles during production. As a result, the PCS may be inoperative with no warning indicator to the driver.

An inoperative PCS, without a PCS malfunction indicator, may increase the risk of a crash in certain driving situations.

SQ1. Are there any symptoms/warnings of this condition?
Yes. If the radar sensor has not been initialised properly, drivers may notice the following:
1. When a Dynamic Radar Cruise Control (DRCC) speed is set, you cannot increase or decrease your speed using the cruise control switch.
2. The lane centring function of the Lane Tracing Assist (LTA) system will not operate the steering wheel to maintain the vehicle's lane position, even if the display says the lane centring is active and a DRCC speed is set.
3. Vehicles ahead are not detected and the vehicle icon in the Multi-Information Display (MID) will not be shown while using DRCC. In addition, the vehicle will not slow down automatically, as designed, when approaching a vehicle ahead with DRCC active.


Q3. What does the remedy involve?
A3. For all involved vehicles, Seymours Toyota will inspect if the radar sensor is properly initialised, and if necessary, Dealers will complete the initialisation of the radar sensor free of charge to vehicle owners.

Q4. How long will the remedy take?
A4. Vehicle inspection will take approximately half an hour, and if required, the remedy will take approximately 1 hour. Depending on Seymours Toyota's work schedule, owners may be required to make the vehicle available for a longer period of time.

Q5. Can I continue to drive my vehicle?
A5. Yes, you can continue to drive your vehicle, however we request owners contact Seymours Toyota to arrange recall completion. In the meantime, if you have any concerns please contact Seymours Toyota or the Toyota Recall Campaign Helpline on 1800 987 366 (Mon-Fri 8.00-6.00pm AEDT).

Q6. Does this condition affect other Toyota models?
A6. Only models mentioned in the VIN range in the table at question 1 are involved in the Australian market.

Q7. My vehicle is in the affected production range. What should I do?
A7. Please contact Seymours Toyota to verify if your vehicle is affected. Alternatively, please contact the Toyota Recall Campaign Helpline on 1800 987 366 (Mon-Fri 8.00am-6.00pm AEDT). Please quote your Vehicle Identification Number (VIN).

Q8. Where can I find my VIN?
A8. VIN number location varies by model. For information on how to find the VIN position specific to your vehicle, please search "vehicle identification number" in the alphabetical index at the rear of your Owner's Manual.

Q9. I'm reluctant to visit a Dealership due to COVID-19. How can you help?
A9. You can be assured that Seymours Toyota is well-positioned to assist you in ways that prioritise your well-being and that of our dealership staff. Seymours Toyota will be able to assist in addressing your specific concern as well as any other questions you may have. 

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